At Helixedge Tech Solutions Private Limited ("we," "our," or "us"), managing Fashnzaa, we treat user ("you," "your") privacy as a top priority. We are committed to providing a seamless shopping experience, including reliable and timely delivery of all orders placed on our platform. This Shipping and Delivery Policy outlines the terms and conditions that guide the shipment of products purchased through Fashnzaa.
By placing an order on our website, you agree to the guidelines mentioned in this policy. Our goal is to ensure that every order reaches you efficiently while maintaining the quality and integrity of the products you purchase.
We currently deliver to all pin codes across India, ensuring that customers nationwide can enjoy our products conveniently. At this time, international shipping is not available, allowing us to focus on providing a smooth experience within India.
This approach ensures that we can maintain high standards of service and product handling. Whether you are shopping from a metro city or a smaller town, we strive to make our accessories and clothing accessible to all Indian customers.
Orders are generally processed within 1-2 business days, excluding weekends and public holidays, from the date of order confirmation. During this period, our team carefully prepares your order to ensure accuracy and quality.
Once your order is processed, a confirmation email will be sent to you with all relevant details. This ensures that you are informed and confident that your purchase is being prepared for delivery efficiently.
Depending on your destination and courier availability, you can expect your package within 3-8 business days. Our standard shipping ensures that your latest fashion finds reach you promptly and in excellent condition.
We partner with trusted logistics providers to maintain consistency and reliability in delivery. Our goal is to provide a seamless and stress-free experience so that your shopping journey remains enjoyable from start to finish.
In the event a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. Customers may request a re-delivery at their convenience.
We encourage users to provide accurate information when placing an order to minimize delivery issues. Our team remains committed to resolving any concerns quickly to ensure a positive shopping experience.
If your order arrives damaged, please reach out to us within 48 hours of receipt with photographic evidence. This allows us to take prompt action to address the issue and maintain your satisfaction.
In cases where a shipment is lost in transit, we will initiate a replacement or refund after confirming details with the courier partner. Our focus is always on resolving issues fairly and efficiently for our valued customers.
For any questions or clarifications related to shipping and delivery, you can reach us at Helixedgetechsolutionspvtltd@gmail.com. We are committed to responding to queries promptly and ensuring your experience is smooth and hassle-free.
Your trust and convenience are our top priorities. Shopping at Fashnzaa should always feel secure, reliable, and enjoyable, from the moment you place an order to the moment it reaches your hands.