At Helixedge Tech Solutions Private Limited ("we," "our," or "us"), managing Fashnzaa, we treat user ("you," "your") privacy as a top priority. We value your trust and aim to provide a smooth shopping experience. This Return and Refund Policy explains the guidelines for returning items and obtaining refunds for purchases made through our platform.
Our goal is to ensure your shopping experience is convenient and transparent. By placing an order with us, you agree to follow the conditions outlined below to maintain efficiency and fairness in the return and refund process.
Items are eligible for return only if they are unused, unwashed, and remain in their original condition with all tags, labels, and packaging intact. This ensures that products remain suitable for resale while giving customers flexibility to change their minds.
Return requests must be submitted within 48 hours of delivery. Any items that have been worn, cleaned, or altered in any way cannot be accepted for return. Adhering to these guidelines helps us provide a consistent and smooth return experience for all customers.
To begin a return, email your request along with your Order ID and reason for the return to Helixedgetechsolutionspvtltd@gmail.com. This allows us to quickly verify your request and guide you through the next steps.
If the item is damaged, defective, or incorrect, attach clear photos showing the issue. Once your request is approved, we will provide detailed instructions for returning the product. Following these steps ensures your return is processed efficiently.
Once we receive your returned item, our team will inspect it to confirm that it meets our return guidelines. You will be notified once the refund is approved or rejected.
If approved, your refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent after the transaction is completed to keep you informed.
If an item meets only part of the return criteria, such as minor damage or missing packaging, we may offer a partial refund at our discretion. This allows flexibility in handling returns that do not fully comply with our standard guidelines.
Partial refunds are processed promptly to ensure that you receive an equitable resolution without unnecessary delays. Our aim is to maintain transparency and fairness in all refund cases.
If you receive a damaged, defective, or incorrect item, initiate a return within 48 hours of delivery. Sharing clear photos or videos of the issue helps us resolve the matter quickly.
We will verify the problem and either process a replacement or refund as per our policy. This approach ensures your concerns are addressed efficiently and professionally.
For any questions or guidance regarding returns and refunds, contact us via email at Helixedgetechsolutionspvtltd@gmail.com. Our team is committed to providing timely and helpful assistance to make the process seamless.
We appreciate your trust in Fashnzaa and aim to make every step of your shopping experience easy and reliable, from purchase to return or refund.