At Fashnzaa, We Care About Your Experience
At Helixedge Tech Solutions Private Limited ("we," "our," or "us"), managing Fashnzaa, we treat user ("you," "your") satisfaction and privacy as our top priority. We are dedicated to creating a seamless and trustworthy shopping experience that values transparency and fairness. Our Grievance Redressal Policy reflects our commitment to resolving your concerns promptly and effectively, ensuring that your shopping journey remains pleasant from start to finish.
We understand that occasionally, challenges may arise — whether they involve product quality, delayed deliveries, payment concerns, or refund-related queries. That’s why we have designed a clear, accessible, and professional grievance-handling process. Our goal is to ensure that every concern is reviewed carefully and resolved in a way that upholds your trust and confidence in our platform.
A grievance refers to any dissatisfaction or concern raised by a customer regarding a product or service purchased through our website. This may include issues related to product quality, incorrect items received, refund queries, payment-related matters, or policy-related clarifications. We believe that every concern deserves attention, no matter how big or small it may seem.
We take pride in addressing all grievances fairly and promptly in compliance with applicable laws in India. Our process ensures that your feedback helps us enhance our service quality, maintain transparency, and continually improve the shopping experience on Fashnzaa.
If you have a concern, we encourage you to share the details with us so that we can assist you efficiently. You can visit our “Help Centre” or “Contact Us” page on our website and select the category that best matches your concern. After choosing the relevant topic, you can submit your query along with details such as your order ID, issue description, and supporting information.
Once submitted, our team carefully reviews the matter and takes the necessary steps to resolve it. Each grievance is treated with sensitivity and respect to ensure that the customer feels heard and valued throughout the resolution process.
If your concern remains unresolved after initial review, you have the right to escalate it to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws of India. The Grievance Officer is responsible for ensuring that your issue receives appropriate attention and that all actions taken align with legal and ethical standards.
To ensure full transparency, Fashnzaa has appointed a dedicated Grievance Officer who oversees every escalated concern. You may reach the Grievance Officer via email at Helixedgetechsolutionspvtltd@gmail.com for any unresolved matters that require direct intervention or further clarification.
Upon receiving your grievance, we will acknowledge it within 48 hours through email and assign a unique reference ID for your convenience. This helps us keep track of the progress and ensure timely resolution. Our team will make every possible effort to resolve your concern within 7 working days or as required by applicable law.
Throughout the process, we maintain open and professional communication to update you on the progress of your grievance. We value accountability, and our priority is to provide you with a fair and satisfactory resolution at the earliest possible time.
Your grievance will be considered resolved once a satisfactory solution has been communicated and accepted. If you fail to respond within a reasonable timeframe after the resolution has been shared, the grievance will be considered closed. We always ensure that every case is handled with diligence and closed only after fair consideration.
In situations where a final resolution has been provided in accordance with company policies and applicable laws, the grievance will be formally marked as closed. Our team strives to ensure that each closure reflects transparency, fairness, and customer satisfaction.
For any queries or to raise a grievance, you can reach us via email at Helixedgetechsolutionspvtltd@gmail.com. We value your feedback and are committed to continuous improvement. Your voice helps us build a better experience for every shopper.
At Fashnzaa, we view every grievance not as a complaint, but as an opportunity to serve you better. Our promise is to listen, act, and resolve — ensuring your confidence in us remains strong.
This Grievance Redressal Policy is reviewed periodically to stay compliant with the latest laws and ensure maximum transparency. We encourage users to visit our Terms of Use and Privacy Policy pages for updated information.