At Helixedge Tech Solutions Private Limited ("we," "our," or "us"), managing Fashnzaa, we treat user ("you," "your") privacy as a top priority. We understand that sometimes fashion choices may change after placing an order, and we want to ensure the cancellation process is smooth and convenient for our customers. This Cancellation Policy explains the conditions and steps for canceling your order.
Our goal is to provide a hassle-free shopping experience while maintaining transparency and efficiency. By placing an order with us, you agree to the guidelines outlined in this policy.
You may cancel your order within 24 hours of placing it or before it has been dispatched, whichever comes first. This allows you to make changes if you rethink your purchase without any inconvenience.
To request a cancellation, please reach out to us via email. Once your order is eligible for cancellation, a full refund will be processed to your original payment method within 5–7 business days. This ensures a quick and seamless return of your payment.
Once an order has been shipped, it cannot be canceled. However, you may initiate a return after the product is delivered, as per our Return & Refund Policy. This ensures that you still have flexibility even after the order has left our warehouse.
We encourage customers to review their order details carefully before shipment. Our team remains available to assist with any return process to ensure it is smooth and convenient.
We currently do not allow modifications to items or delivery addresses once an order is placed. If you need to make changes, you must cancel the order (if eligible) and place a new one with the correct details.
This approach ensures accuracy and avoids confusion during the shipping process. It helps maintain the integrity of your order and allows us to provide the best possible delivery experience.
For any cancellation requests, you can contact us at Helixedgetechsolutionspvtltd@gmail.com. Our team is dedicated to handling your requests promptly and efficiently, ensuring a seamless experience.
We value your understanding and continued trust in our services. Should you have any questions regarding cancellations or related processes, please feel free to reach out, and we will be happy to assist.